Idk why y'all even bother with DS staff, if they are simply done with getting revenues for their monotonous game, let them ban everyone because banning is the only job they do where it's not needed. And nah they are not partial, it's just their day to day life that makes difference:
*Had argument with a friend/spouse today* : let's ban the first ticket we pick up without really investigating.
*Something good happened* : Oh I'm in a good mood today, imma spare even the people who are reported for abusing whole communities.
I say this because I have seen players getting banned for silliest reason like writing a animal name in their native language in some different context not to insult anyone. And also seen players get away with no penalty after serious offenses like abusing families or communities.
If you expect fair support mechanism from DS stuff, please give up, that's not their job, they only know how to make new crappy updates to fix an old bug by bringing in 10 new bugs.