The game keep asking me to restart the client

[thái-huy.nguyễn-Đặng]

Hi, im a new Dino Storm player and ive experience some issues. When i launch the SG launcher, the game loads for 2 minutes and then a message pops up saying new update available and tells me to restart the client. Ive restarted in for 7 times now and the message still pops up. Please help me, im new to this.

 

[Enix]

Hello,

Please try these :-

1> Close DinoStorm and run CCleaner to clean cache and temporary files.
2> Restart the pc and run the client again.

Let me know if it works.

Best Regards,
Enix

 

[thái-huy.nguyễn-Đặng]

I got on to the character select menu but then it crashes, now it asks me to update AGAIN pls help.

 

[Enix]

Hello,

Please check if the following steps help :-

1> Try uninstalling Game client from Control Panel.
2> Go to "C:\Users\<Your UserName>\AppData\Roaming and Delete Splitscreen Studios folder if it is still there.
3> Clean Cache, Temporary files and Registry from CCleaner.
4> Restart pc and Reinstall Game client from Here.
5> If the issue still persists, you can contact a GM/Dev on forums or Technical Support members via the Support Desk. Click Here to visit the Support Desk.

Best Regards,
Enix

 

[thái-huy.nguyễn-Đặng]

Again... Wont work. Can you give me a dev email so i can contact splitscreen games and ask for help? Also before i discovered that the game starts to ask me to update, i remembered that my brother took out the PC plug and it shuts down ( the wrong way). Does this have to do with this client update thing???

 

[Enix]

Hello,

Although the power disconnection is not related with the client. I suggest you to send a support ticket over Here.

Best Regards,
Enix