Gold puchase - An Error occured

[Sonera]

Hello, I have problem with purchasing from the gold store. Normaly I would go to the support but I cannot register there because I can't get through the registration process, Captcha is always Incorrect. So I am here. When I try to buy gold everything is going fine, my bank allows the purchase, but then I am sent to a site with an error- An error occured, your purchase was cancelled. It has been happening for a few days now. I have brought gold before without issue.

 

[Narokath]

Hello Sonera,

Please contact payment support about this issue. If this would be your first time contacting support, you will need to register a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions

 

[Narokath]

Normaly I would go to the support but I cannot register there because I can't get through the registration process, Captcha is always Incorrect.

If you are still having problems with solving the Captcha, please contact me via DM.

 

[Sonera]

Hello, I found out with help of your wonderful support staff that my problem was that I had a VPN protection on. So all is good now, Thank you

 

[Draxth]

Hello, I found out with help of your wonderful support staff that my problem was that I had a VPN protection on. So all is good now, Thank you

 

[-Crimson-]

I have the same issue. How did you fix it?

 

[orrire]

Hello @-Crimson-

You need to contact the support team for the matter. If this is your first time contacting support, you will need to register for a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions

If you face any issues while following the stated steps, feel free to contact me.

 

[-Crimson-]

I did contact them but they didnt help much.

 

[orrire]

Please PM me your ticket number.

 

[-Crimson-]

Its not letting me Ticket ID: ZDD-130-69661

 

[Draxth]

Please PM me your ticket number.

can i pm about my thoughts, how my life is going