Dino Coins Purchase Cancelled

[Avinychus]

i'm having trouble buying dino coins whenever i try to pay it always says that "an error occured your purchase was cancelled" i tried reaching to support but no one is answering my ticket

anyone know how to fix this?

 

[Narokath]

Dear Avinychus,
Please contact our support team about this issue. If this would be your first time contacting support, you will need to register a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions