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desconnection

Alioth

New member
Joined
Jul 30, 2021
Messages
7
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1
Server
Europe_2
Main Char
- Allioth -
Clan
H-U-S-A-R-I-A
i play on AM2 and I've been having disconnection issues. It usually happens more at night, but i'm experiencing it right now too. idon't think it's my internet since i can play other games without any problems, so i'm guessing it might be a bug or server error? I'm a brazilian player.
 

Alioth

New member
Joined
Jul 30, 2021
Messages
7
Reaction score
1
Server
Europe_2
Main Char
- Allioth -
Clan
H-U-S-A-R-I-A
i play on AM2 and I've been having disconnection issues. It usually happens more at night, but i'm experiencing it right now too. idon't think it's my internet since i can play other games without any problems, so i'm guessing it might be a bug or server error? I'm a brazilian player.
and it keeps happening. i can’t even farm without constantly disconnecting. it’s been three days now. There’s no way it’s my internet, especially since i’m in a different spot with better wifii and it’s still happening. my vio days are ticking away and i can barely even enjoy them.
 

Itachi

New member
Joined
Jan 17, 2026
Messages
5
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0
Server
Asia_1
Main Char
Pain.
Clan
Evolution
and it keeps happening. i can’t even farm without constantly disconnecting. it’s been three days now. There’s no way it’s my internet, especially since i’m in a different spot with better wifii and it’s still happening. my vio days are ticking away and i can barely even enjoy them.
Happening to me too, i think they're working on it
 

orrire

Community Manager
Joined
Sep 5, 2013
Messages
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690
Server
-----
Main Char
GM Orrire
Clan
GM Team
Hello,

Please visit the following links that may help to resolve the issue you are encountering

https://forum.dinostorm.com/threads/how-to-run-dino-storm-on-new-gen-nvidia-intel-gpus.23502/
https://support.splitscreenstudios.com/index.php?/Troubleshooter/Step/View/19


If the problem remains, please register a ticket with the support team and share your machine's technical details so that they can help by checking your Dxdiag log:

For Dxdiag Log
1) Hit the Windows start button.
2) Type "dxdiag" (without the quotes) and hit Enter; a window will open. If there is a popup asking whether you want to perform a WHQL driver check, you can decide either way.
3) Click on the button "Save all information" and choose to save the dxdiag log file to your desktop.
4) Attach the dxdiag log file from your desktop.

Further, if you are not yet with the support team, then you will need to register a support account. Foloow the steps for creating a support account.
  • Go to https://support.splitscreenstudios.com/
  • Click on "Register" and follow the instructions
  • Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
  • Return to https://support.splitscreenstudios.com/ and log in with your support login data
  • Click on "Get Help" and follow the instructions
Thank you.
 
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