Item Loss in Inventory/Storage on AM1

[_Leonardo_]

We lost all the items that were in our inventory and storage after the hardware maintenance...

I hope everything comes back. If not, I’m already announcing my retirement from the game.

We need this fixed as soon as possible — the inventory is at 20 slots and the storage only has 3 pages right now.

 

[H O A R A H]

We lost all the items that were in our inventory and storage after the hardware maintenance...

I hope everything comes back. If not, I’m already announcing my retirement from the game.

We need this fixed as soon as possible — the inventory is at 20 slots and the storage only has 3 pages right now.

View attachment 50815
View attachment 50816

me too :C

 

[_Leonardo_]

...

 

[H O A R A H]

As soon as the America 1 server came back online, I logged in to check if anything was wrong, but as soon as the game loaded I realized that all the items in my storage and inventory were gone, all the upgrade items, all my Q10s, stones, everything. In addition, my entire inventory, which was 96 spaces, and storage with 57 pages, were gone, along with the skins, clothes, and items. I don't know what to do, I'm desperate.

 

[_Leonardo_]

No leader '-'

 

[_Leonardo_]

 

[Narokath]

We're looking into this of course!

 

[Pumba]

São Detalhes

 

[Evyus]

Hello!

The devs are already looking.

 

[V01D]

 

[_Leonardo_]

 

[_Leonardo_]

Oh, I forgot to mention, but I also had around 2 billion gold coins. I hope they come back once things get back to normal… e.e

 

[H O A R A H]

Oh, I forgot to mention, but I also had around 2 billion gold coins. I hope they come back once things get back to normal… e.e
View attachment 50822

me too bro ,no way Q _ Q

 

[MATHEUS YT OFICIAL]

Tem que rir pra não chora kkkkk

 

[MATHEUS YT OFICIAL]

Alguns servidores Americanos já voltaram mais e muit estranho apenas o america1 teve problemas e que ainda não voltou.

 

[Highway]

Looks like the database has been corrupted due to hardware failure or other means. Most likely we must restore it from backup and replace hardware.
Unfortunatly the this can take hours so AM1 will remain offline longer.

 

[_Leonardo_]

 

[_Leonardo_]

Looks like the database has been corrupted due to hardware failure or other means. Most likely we must restore it from backup and replace hardware.
Unfortunatly the this can take hours so AM1 will remain offline longer.

Can you tell us which backup is the most recent? We're afraid the same thing as last time might happen again, when we lost hours farming…

 

[H O A R A H]

Can you tell us which backup is the most recent? We're afraid the same thing as last time might happen again, when we lost hours farming…

Please 100k crowns from Lily's as compensation.

 

[catengo]

;-;

 

[VioletRosa]

ofc something is broken. called it

 

[_Leonardo_]

@Narokath

 

[- heynhury -]

américa 1 só volta ao normal em janeiro ...

 

[Narokath]

@Narokath
View attachment 50826

Looking into it! Please allow for one more hour give or take!

 

[_Leonardo_]

AM1 is back, thx @Highway @Narokath

 

[- heynhury -]

@Highway @Narokath

Servidor fica inativo por várias horas, consumindo tempo de Gels, Booster Violento e atrasando planejamento de jogadores e o código como pedido de desculpas são 500 moedas? ...

Esperava algo a mais que isso...

[America_1] Follow-up Downtime After Server Relocation

Dear rangers on America_1, While our efforts in relocating American game servers were largely successful, there were apparent problems with America_1 where the game was unable to load all your characters' items. We then took down America_1 again for analyzing the root cause of the problem. As...

forum.dinostorm.com

 

[catengo]

many ended up wasting their 30 or 14 day boosters. I myself had 3 days of booster and when the server came back it was already 1 day old, what kind of backup is this? :cauteloso: