Hello
,
What is your Internet's bandwidth and ping to dinostorm.com ? The loading screen might appear infinite if your internet is very slow. For me personally, even a 5 Mbps connection should suffice.
You can try the following steps :
1) Switch to a wired connection, and cleaning the cache/temporary files using CCleaner.
2) Make sure that the latest video driver, audio driver and network driver is installed.
If nothing works, you can contact support here :
https://support.splitscreenstudios.com
Best Regards,
Enix