I can't log in to my old account (Facebook)

[Yuri Uri]

Hi! I'm an old player who decided to play again now, but I couldn't log in to my old account (Facebook), I would like to play through it. I've already contacted the game's support and have a support ticket ID, and I've spoken to the Dino Storm Facebook team, but it didn't work. What can I do?

I need help, thanks!

Sorry for the English, i don't speak

 

[Narokath]

Hi Yuri,
Only support can get you back in to your old game account. If you feel you got stuck in the account transfer process with the Facebook team, please continue the conversation you had with the support team by replying to their latest email.