HELP!!

[QueenSJ]

On July 17 and July 26, 2023 I made the purchase of coins through Kongregate with my debit card and they have not been deposited I need to know what is happening and how they can help me because it is not the first time this happens I kindly ask for help that please can help me.

 

[VioletRosa]

@orrire @NaY

 

[vansh]

How are you even able to pay through kongreagate. Didn't the site go down?

 

[QueenSJ]

no, the site is working perfectly and I sent an email to them they replied saying that I had you report this problem with DINO STORM since the problem was the game

 

[VioletRosa]

How are you even able to pay through kongreagate. Didn't the site go down?

apparently it came back this year?

 

[NaY]

On July 17 and July 26, 2023 I made the purchase of coins through Kongregate with my debit card and they have not been deposited I need to know what is happening and how they can help me because it is not the first time this happens I kindly ask for help that please can help me.

Hello ! you have to send a message to support .If this would be your first time contacting support, you will need to register a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions

greetings
GM-Nay-

 

[orrire]

@VioletRosa Thank you for tagging me.
@QueenSJ if you have registered a ticket support as @NaY has explained you, please PM me your ticket number for further persual of your matter.

 

[QueenSJ]

@NaY I already did that and I contacted Kongregate they told me that the problem was not theirs was DS, and surely because it is not the first time that happens the last time it took 3 weeks to credit me the coins this time I have been on hold for almost a month and a do not arrive

 

[Narokath]

@NaY I already did that and I contacted Kongregate they told me that the problem was not theirs was DS, and surely because it is not the first time that happens the last time it took 3 weeks to credit me the coins this time I have been on hold for almost a month and a do not arrive

Please send your support ticket number (should look like ABC-123-45678) as a private message to @orrire or me.

 

[QueenSJ]

My problem is solved, thanks!

 

[NaY]

My problem is solved, thanks!

you are welcome

 

[SPA]

@orrire @NaY can I get my help? I sent ticket on August 15th and am still waiting for help, so far I am not playing because there is no point in losing my progress every day, today I posted a new message in ticket where I sent several ss with different dates and where it is clearly visible that boosters are disappearing

 

[orrire]

@SPA please PM me your ticket number.