Help please I didn't get my lava skin in dino dice because of update

[Lavender]

hi sir can you help me please, I won the dice game with the lava skin purple but there was an update and when I logged in back again the skin wasn't there and I got the achievemnt of winning at the dice casino but no lava skin

 

[orrire]

Hello Lavender,

Please sent ticket at support for your issue with detail.

regards,
Orrire.

 

[Lavender]

Hello Lavender,

Please sent ticket at support for your issue with detail.

regards,
Orrire.

Hi sir I already sent a ticket I hope they read it.