bribery to support ???????????

[Agusdim]

I got the rumor that a player from America 1 paid 3,000 dollars to have the permaban removed from his account. WHAT THE HELL DOES THIS MEAN??



@orrire I demand an explanation.

​

 

[XxSr.DinoxX]

I got the rumor that a player from America 1 paid 3,000 dollars to have the permaban removed from his account. WHAT THE HELL DOES THIS MEAN??



@orrire I demand an explanation.

​

WL! there will be a discussion !! ??

 

[behappy99]

I got the rumor that a player from America 1 paid 3,000 dollars to have the permaban removed from his account. WHAT THE HELL DOES THIS MEAN??



@orrire I demand an explanation.

​

not only at am1, i hear the samething at asia1

 

[JHON JAIRO]

huy que fuerte, quien fue para pedirle gratis la mía

 

[Funkeria]

ok I admit it also... I be buying them coffee and stuff :V

 

[Faye]

Hello

An explanation ... hmm I will try it...

Unfortunately, it can happen that paid gold is charged back (sometimes we call this payment fraud). The reasons are very different. Our payment support offer these users the possibility to pay the amount again. Penalties for "payment fraud" can be cancelled in this way.

Greetings Faye

 

[Agusdim]

Hello

An explanation ... hmm I will try it...

Unfortunately, it can happen that paid gold is charged back (sometimes we call this payment fraud). The reasons are very different. Our payment support offer these users the possibility to pay the amount again. Penalties for "payment fraud" can be cancelled in this way.

Greetings Faye

Thank you very much for the reply. This communication is always appreciated

 

[Earl Sinclair]

Hi,

I am the finance guy

Transactions can be chargebacked due to various reasons (e.g. no account coverage, fraud). Compared to other offenses in our game, chargebacks in a certain amount will always result in a suspend (cause we always have to assume fraud).

For chargebacks that are not the result of fraud, we give the players the opportunity to balance their account. There are many reasons that can lead to an unintentional chargeback. These things can happen, which is why we give our players the opportunity to clear a chargeback.

 

[Ulutin]

I got the rumor that a player from America 1 paid 3,000 dollars to have the permaban removed from his account. WHAT THE HELL DOES THIS MEAN??



@orrire I demand an explanation.

​

A guy purchased 3000 $ worth of gold coins, then asked for refund from their bank, and they got back their money. But support banned the guy and he had to pay-back 3000 $ to open back his account. That's the case