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Bigpoint problem!

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Today i wanted to play DS on my account from Bigpoint, first the DS icon with play now button was there and i press it but told me its an intern issue, after i restared my computer, the DS icon wasnt there anymore, the game cannot be found in that site anymore. What happened? My DS account its still existing? I bother if DS will return in that site because first time they said it was an intern issue.
 

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Apr 14, 2015
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It has reappeared at last, but i need some answers that was only an intern issue should i speak with someone from bigpoint? And in future is my account safe (I mean it will not dissapper again like... forever)?
 
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