Does anyone know why this is?

[Nescau]

I've tried buying coins several times, but I always get the same message and the coins never arrive.

 

[Narokath]

Sorry to hear that you are having problems with purchasing Gold Coins. Please click the "Customer Support" link in that message, it should take you to our payment processing partner's customer service.

 

[P I X I E]

Hey I'm having a similar problem so I'll just write in this thread


I tried even with google chrome but didn't work

 

[orrire]

Hello @P I X I E

Sorry to see you are having an issue with the transaction. Please register a ticket with the support team regarding the issue. If this is your first time contacting support, you will need to register a support account:

• Go to https://support.splitscreenstudios.com/
• Click on "Register" and follow the instructions
• Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
• Return to https://support.splitscreenstudios.com/ and log in with your support login data
• Click on "Get Help" and follow the instructions

Let me know if you are having trouble with any of these steps.

Thank you,