For ALL In-Game Bugs or Problems, a Ticket to Support as Detailed below is needed:
(If you dont File a Ticket Support cant Help You - GM May Not have Time for Forum Support) - DO NOT send a Forum PM to any GM concerning any Bugs
Error Log File (If Any):
XP: C:\Documents and Settings\<Name>\AppData\Roaming\Splitscreen Studios\gamedata\Dino Storm\DinoStorm.errorlog.txt
Vista / WIn 7: C:\Users\<Name>\AppData\locallow\Splitscreen\gamedata\Dino Storm\DinoStorm.errorlog
Java Report: http://dinostorm.com/en/diagnosis-tool - Click Run Test - When Completed, copy to Clipboard, then paste in to WordPad, Word or Notepad & attach file to ticket
Support will not Diagnose Issues Posted in Forum - A Ticket must be Sent in to Support
How to Submit a Ticket: (For Best & Fastest Results DETAILS are IMPORTANT)
In-Game: Contact a GM thru Support Chat for Further Instruction
Thru the Web: Go to http://support.splitscreenstudios.com/ (Fill out the Form & Include Details & Attach any Screenshots)
Thru E-Mail: Send E-Mail Ticket to support@dinostorm.com
The GM Team will be more than Happy to TEST any Quest in Dino Storm & will file a bug ticket if the Mission is Bugged (Please Verify that the Quest Scripts are being Followed before Reporting a Quest Bug)
(If you dont File a Ticket Support cant Help You - GM May Not have Time for Forum Support) - DO NOT send a Forum PM to any GM concerning any Bugs
Error Log File (If Any):
XP: C:\Documents and Settings\<Name>\AppData\Roaming\Splitscreen Studios\gamedata\Dino Storm\DinoStorm.errorlog.txt
Vista / WIn 7: C:\Users\<Name>\AppData\locallow\Splitscreen\gamedata\Dino Storm\DinoStorm.errorlog
Java Report: http://dinostorm.com/en/diagnosis-tool - Click Run Test - When Completed, copy to Clipboard, then paste in to WordPad, Word or Notepad & attach file to ticket
Support will not Diagnose Issues Posted in Forum - A Ticket must be Sent in to Support
How to Submit a Ticket: (For Best & Fastest Results DETAILS are IMPORTANT)
In-Game: Contact a GM thru Support Chat for Further Instruction
Thru the Web: Go to http://support.splitscreenstudios.com/ (Fill out the Form & Include Details & Attach any Screenshots)
Thru E-Mail: Send E-Mail Ticket to support@dinostorm.com
The GM Team will be more than Happy to TEST any Quest in Dino Storm & will file a bug ticket if the Mission is Bugged (Please Verify that the Quest Scripts are being Followed before Reporting a Quest Bug)