In-Game Bugs & Problems

Java and client / game settings

In-Game Bugs & Problems

Postby Verimtor » Thu Aug 16, 2012 3:51 pm

For ALL In-Game Bugs or Problems, a Ticket to Support as Detailed below is needed:
(If you dont File a Ticket Support cant Help You - GM May Not have Time for Forum Support)
- DO NOT send a Forum PM to any GM concerning any Bugs

Error Log File (If Any):
XP: C:\Documents and Settings\<Name>\AppData\Roaming\Splitscreen Studios\gamedata\Dino Storm\DinoStorm.errorlog.txt


Vista / WIn 7: C:\Users\<Name>\AppData\locallow\Splitscreen\gamedata\Dino Storm\DinoStorm.errorlog

Java Report: http://dinostorm.com/en/diagnosis-tool - Click Run Test - When Completed, copy to Clipboard, then paste in to WordPad, Word or Notepad & attach file to ticket

Support will not Diagnose Issues Posted in Forum - A Ticket must be Sent in to Support

How to Submit a Ticket: (For Best & Fastest Results DETAILS are IMPORTANT)

In-Game: Contact a GM thru Support Chat for Further Instruction

Thru the Web: Go to http://http://support.splitscreenstudios.com/ (Fill out the Form & Include Details & Attach any Screenshots)

Thru E-Mail: Send E-Mail Ticket to support@dinostorm.com


The GM Team will be more than Happy to TEST any Quest in Dino Storm & will file a bug ticket if the Mission is Bugged (Please Verify that the Quest Scripts are being Followed before Reporting a Quest Bug)
Verimtor
 
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Joined: Mon Feb 27, 2012 8:48 pm

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