In-Game Bugs & Problems

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In-Game Bugs & Problems

Postby Verimtor » Mon Aug 20, 2012 2:44 pm

For ALL In-Game Bugs or Problems, a Ticket to Support as Detailed below is needed:
(If you dont File a Ticket Support cant Help You - GM May Not have Time for Forum Support) - DO NOT send a Forum PM to any GM concerning any Bugs

Error Log File (If Any):
Client:
XP: C:\Documents and Settings\<Name>\AppData\Roaming\Splitscreen Studios\Dino Storm\gamedata\Dino Storm\Dino Storm.errorlog

Vista / WIn 7: C:\Users\<Name>\AppData\Roaming\Splitscreen Studios\Dino Storm\gamedata\Dino Storm\DinoStorm.errorlog.log

Browser:
Vista / WIn 7: C:\Users\<Name>\AppData\Local Low\splitscreen\ gamedata\Dino Storm\DinoStorm.errorlog

Java Report: http://dinostorm.com/en/diagnosis-tool - Click Run Test - When Completed, copy to Clipboard, then paste in to WordPad, Word or Notepad & attach file to ticket

Support will not Diagnose Issues Posted in Forum - A Ticket must be Sent in to Support

How to Submit a Ticket: (For Best & Fastest Results DETAILS are IMPORTANT)

Thru the Web: Go to http://support.splitscreenstudios.com/ - Fill out the Form & Include Details & Attach any Screenshots

Thru E-Mail: Send E-Mail Ticket to support@dinostorm.com

The GM Team will be more than Happy to TEST any Quests in All Areas (Dinoville, Gold Fields, Mokon Woods & will file a bug ticket if the Quest is Bugged (Please Verify that the Quest Scripts are being Followed before Reporting a Quest Bug)

Note: When a GM is testing a Group Quest, Please do not join the Group Quest or expect the GM to help with the Group Quest. GMs in a Group Quest are only there to gather info about any Bugs or other issues with the Group Quest only
Verimtor
 
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Joined: Mon Feb 27, 2012 8:48 pm

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